This project was a full evaluation and proposed redesign for the University of Maryland, Baltimore’s Center for Information Technology Services. Research and writing was done collaboratively with Monique Jenkins and Zoe Skinner.
The paper below outlines our full process, in roughly chronological order, in an effort to clarify our thinking and demonstrate its basis in research. You can also view a PDF of our final presentation.
Techniques and processes:
The report below goes into further detail, but some elements of our research and ideation process include:
- Conducted content inventory, incorporating Google Analytics data
- Conducted competitive analysis
- Conducted heuristic evaluation based on Jakob Nielsen’s 10 general principles for interaction design, employing the UX Check Google Chrome plugin
- Built site maps in Gloomaps
- Built wireframes in Axure
- Developed user personas
- Developed task-based journey maps
- Performed card sort testing, employing OptimalSort
- Performed tree testing, employing OptimalSort
Each member of my team had hands on each of these tasks at some point and I am proficient in all of the software listed above.
- Proposed the concept our final navigation, discussed in SECTION 10 through SECTION 14, which we subsequently fleshed out together
- Developed criteria for competitive analysis and selected competitors
- Wrote SECTION 4 | Competitive Analysis, SECTION 6 | Preliminary Site Map and Wire Frames, SECTION 10 | Modified Site Map, and SECTION 13 | Summary of Recommendations
- Designed and formatted the report and developed the info graphics for the heuristic evaluation and the competitive analysis (Appendices B and C)