My process with Pointless involved a month of individual interviews with key staff members , as well as group conversations with the full company of performers and the board of directors. The areas we discussed included:
Current Impact and Effectiveness of Programming
From there, we developed an Adaptive Impact Plan. We established five priorities, with the input of the company, which ranged from artistic excellence to paying artists a living wage. We then wrote six questions to guide decision-making. As new opportunities arise for the company, they can review these six question to determine whether to move forward, ensuring at all new activity aligns with their priorities without rigidly imposing a traditional 5-year-plan structure on the company.
User testing for the Housing Authority of Baltimore City website. Research was done collaboratively with Matthew Branch and Jaqueline Iyamah. I was specifically responsible for the Visual Clarity and Employing PDFs findings, as well as all of the Resources for Next Steps and Summary of Recommendations sections.
In its 30th season, the theatre completed the transition from Washington Shakespeare Company to WSC Avant Bard to Avant Bard Theatre. To align with this change, I’m working on a full rebrand for the company. One element of this is a redesigned logo intended to better match the way that theatre leadership is thinking about the work the company does. For Avant Bard, a focus on classics doesn’t limit itself to ancient classics or the works of Shakespeare and his contemporaries — it includes other established greats, like Tennessee Williams, and “new classics”: modern pieces with characteristics that put them among the more traditional canon in caliber and importance.
Here you can see the final logo, as well as each step of the design process:
I’ve designed two shirts for Team Brunette — half of a fundraising organization called Blondes vs Brunettes DC, which raises money for the Alzheimer’s Association. The shirts are sold to team-members and their friends and families as an additional fundraiser. Gallery
This project was a full evaluation and proposed redesign for the University of Maryland, Baltimore’s Center for Information Technology Services. Research and writing was done collaboratively with Monique Jenkins and Zoe Skinner.
The paper below outlines our full process, in roughly chronological order, in an effort to clarify our thinking and demonstrate its basis in research. You can also view a PDF of our final presentation.
Techniques and processes:
The report below goes into further detail, but some elements of our research and ideation process include:
Conducted content inventory, incorporating Google Analytics data